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ASSOCIATE OF SCIENCE IN TRAVEL AGENCY MANAGEMENT
Professionals in the travel industry enjoy a rewarding and challenging career, whether it be owning or managing a travel agency or being a travel agent or a customer service agent for an airline. Other entry-level jobs available in this industry are travel agents, reservation agents and customer service agents.
Students are encouraged to arrange a personal advising session with a tourism department faculty advisor. Technical course requirements may be waived upon the approval of a tourism advisor.
The program includes certification for the AMADEUS computer reservation system.
A. General Education
Requirements
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CREDITS |
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Freshman English |
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Any Math above MA100 |
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Principles of Economics |
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Windows Applications |
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Interpersonal Relations |
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B. Technical
Requirements
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CREDITS |
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Welcome to Hospitality |
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Travel Agency Operations |
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Customer Service |
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Destination Geography |
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Itinerary Planning |
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Airline Computer Reservation |
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Fare Calculation |
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Marketing of Travel |
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Ticketing |
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HS298 |
Co-Op/Work-Learn |
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C. Related General Education &
Technical Requirements
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CREDITS |
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Fundamentals of Bookkeeping/Accounting |
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Introduction to Business |
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Personnel Supervision |
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Introduction to Speech |
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Management Skill Development |
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Total Credits Required |
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CERTIFICATE IN TRAVEL & TICKETING OPERATIONS
A. General Education
Requirements
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CREDITS |
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None required &endash; |
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B. Technical
Requirements
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CREDITS |
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Welcome to Hospitality |
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Customer Service |
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Destination Geography |
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Itinerary Planning |
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HS198 |
Co-Op/Work-Learn* |
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Airline Computer Reservation |
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Ticketing |
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Fare Calculation |
3 |
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Marketing of Travel |
3 |
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Travel Agency Operations |
3 |
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*In the event Co-Op/Work-Learn cannot be taken, the student, with department approval, may take a 200 level Hospitality and Tourism course or Special Project or Practicum in lieu of Co-Op/Work-Learn. |
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Total Credits Required |
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Course Descriptions
Top of
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FRESHMAN ENGLISH (3) A course involves extensive writing of sentences, paragraphs, and essays and an in-depth study of nonfiction prose at the college level of comprehension. Prerequisite: Completion of EN100 Fundamentals of English Reading and Writing or passing score on English Placement Test. |
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PRINCIPLES OF ECONOMICS (3) This course is designed to give the student an understanding of the basic principles of economics, how to apply these principles, and how these principles relate to the American free enterprise system. |
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WINDOWS APPLICATIONS (3) The purpose of the course is to teach students the fundamental nature of microcomputers: the hardware devices that make up the physical machine, the operating systems, and the major types of application software. Students are exposed to the concepts and applications of the word processing, graphics, desktop publishing, spreadsheet, database, and communications software. They are shown the far-reaching effects of computers and technology, and the applications that computers have to their own lives. Finally, the course provides students hands-on experience with "real-world" applications using the Windows environment and the application software for Windows: Word Processing, Spreadsheet, and Database. Prerequisite: OA101, or OA120, or permission. |
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INTERPERSONAL RELATIONS (3) This course provides students with the opportunities to develop interpersonal skills that are necessary for professional and personal growth, and for managing conflicts with coworkers and supervisors. Employers have found that successful employees need people skills, such as the ability to cooperate with others, to communicate effectively, and to manage conflicts with coworkers and supervisors as well as technical skills. Interpersonal Relations develops the people skills necessary to increase productivity and advance in one's career. |
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FUNDAMENTALS OF BOOKKEEPING/ACCOUNTING (3) This course covers accounting principles to include interpreting source documents, analyzing business transactions; recording entries in a general journal; posting to the ledger; preparing the work sheet with adjustments; journalizing adjusting and closing entries; preparing financial statements, and the post-closing trial balance. Prerequisite: OA104 or permission. |
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INTRODUCTION TO BUSINESS (3) This course presents a contemporary view of the major elements in business today, such as international competition, marketing management, product pricing and distribution, labor management, and the role of service industries and small businesses. The student will gain knowledge to compete in today's business world. |
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PERSONNEL SUPERVISION (3) The student will develop basic supervisory skills and develop a working understanding of management principles. |
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INTRODUCTION TO SPEECH (3) This course teaches students the principles and functions of communication, personal and interpersonal communication and effective small group communication. it also includes outlining, organizing, and delivering different kinds of speeches. prerequisites: EN110 or permission. |
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MANAGEMENT SKILL DEVELOPMENT (3) This is a course in the development and application of fundamental skills needed for successful practice of management. The focus of the course is on job-relevant skill mastery for first-line supervisors. |
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WELCOME TO HOSPITALITY(3) Economic and social impacts of tourism are covered along with an examination of the history of this industry. Areas discussed include the reason for travel, world destinations, local attractions and the history of travel. |
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CUSTOMER SERVICE (3) This course will provide methods and procedures to service the "Customer" relationship, which is the backbone of the tour and travel agencies. Types of customers, their specific needs, handling complaints and objections, and the maintenance of these relationships will be examined. |
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DESTINATION GEOGRAPHY (3) This course is intended to introduce World Geography to students to help develop research skills and understand the reason why travel destinations are selected. The course will highlight regions and/or countries. |
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TOUR TICKETING (3) This course teaches the basics of tour ticketing as used by tour companies. It covers the information required on the tickets and the different formats used locally. Also covered is the tour code system used by most tour agencies. |
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ITINERARY PLANNING (3) This course teaches trip itinerary planning and career skills necessary for employment in a travel agency. The course focuses on how to read and use reference materials to prepare itineraries which include hotels, airlines, cruise ships, local tour operations and wholesale tour packages. |
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AIRLINE COMPUTER RESERVATION (4) This course presents the Airline Computer Reservation system (CRS). The student will build profiles and reservations records in the computer. Computerized access to flight, car, hotel, and tour information will be covered and computer formats to expedite the process will be presented. Prerequisites: HS153, HS159, HS251, HS256 or permission. |
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TICKETING (3) This course will present methods and techniques to issue various types of standard airline, tour and rail ticket stock. procedures will include issuance of domestic and international tickets. Special ticketing guidelines will be examined, as well as, procedures for the ARC report/IATA report. prerequisites: HS153, HS159 or permission of instructor. |
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FARE CALCULATION (3) This course provides training in the specific procedures used to calculate fares for domestic and international travel. Terminology and fare construction principles within and between the traffic conference areas for specific itineraries will be examined. Required documentation, applicable airline ticket stock, ticketing procedures, fares, rules and the mileage principle will be included. Prerequisite: HS251 or permission of the instructor. |
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MARKETING OF TRAVEL (3) This course explores the many means through which different travel components are advertised and marketed and the competitive market of travel products. Emphasis will be placed on the airline, cruise and hotel industries, as well as travel agencies, and what medium they choose to represent themselves. |
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TRAVEL AGENCY OPERATIONS (3) This course is intended to introduce tour and travel agency procedures with the proper maintenance and etiquette. The course will address professional dress code, demeanor, working environment, product knowledge, marketing and sales skills, office machines, all levels of communication, and accountability. Prerequisites: HS153, HS159, HS251, HS252 or permission by instructor. |
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